Report + Support now offers reporters the option to opt-in to two-way messaging when reporting anonymously.
What is anonymous two-way messaging?
Anonymous two-way messaging allows you to continue to discuss your report, anonymously, with a member of the appropriate team after you’ve submitted it. During the process of submitting your report, you’ll be given the option to opt in to anonymous messaging. This will generate a 16-character code which you must keep a record of in order to send us a message (immediately or some time in the future). It is essential that you save the code somewhere safe, as if you misplace it, you cannot retrieve it at a later date. You would have to submit a new report in order to get a new code. If you already have a code, you can access the service from the login page.
Once you are logged in, you can send direct messages to your case worker, and they can respond to you.
Will I have to provide any personal information?
When reporting anonymously, we don’t collect any information that may identify you. It’s completely anonymous, and it’s entirely up to you to decide whether to provide any information that could identify you. Remember that the details of an incident that you share may also identify you, as well as any obvious personal information such as your name or email address.
Can I communicate via email or phone instead?
If you wish to communicate via email or phone, we recommend you select the 'with my contact details' option when asked how you would like to report.
Why use Anonymous Messaging?
- Get support and guidance: If you’re not sure how to move forward or need advice, two-way messaging lets you ask for guidance without revealing your identity.
- Continue the dialogue: If you provide more information later or have follow-up questions, this feature allows you to maintain communication while staying anonymous.
- Further support: We can discuss further support options to address the issue you've reported and find ways to make it more comfortable for you if decide you are ready to disclose your personal details.
How soon will I receive a response to my message?
We aim to respond within 2 working days. This is not an emergency service and is only monitored Monday to Friday during working hours. If you have concerns for your safety or that of anyone else, please call the emergency services on 999.
How do I opt-in to anonymous two-way messaging?
Step 1: Opt in to messaging as you submit your report:
After selecting to report 'anonymously',tick 'yes' to the following question: Would you like any further communication
Step 2: Once you have submitted your report, you will be given a unique code like this:
Step 3: Make sure you take a note of the code as you will not be able to access it later. You can write it down, ‘copy to clipboard’ or screenshot it, or you can save it to your notepad or email it to yourself so that you can copy and paste it easily.
Step 4: To access messaging immediately, click on the ‘Login’ button next to the code and then enter the code in the box.
Step 5: You will then see the messaging page and also be able to read your report. Please remember to log in and check for our response to your message. We will respond within two working days.
Tip: Consider setting a reminder on your phone to log in and check for our response.
